Frequently Asked Questions:
What's your shipping policy? When should I expect my shipment? When does my order ship from your warehouse? Do you sell directly to consumers? Do you drop ship?How do I track my order?Do I need to buy a certain amount to be a dealer?
What's your shipping policy?Snap AV uses FedEx for all shipments of less than 350 lbs. and ground freight services for shipments above 350 lbs. All furniture qualifies for free shipping, unless otherwise indicated (48 contiguous states only). Orders of more than $1000 qualify for free shipping (48 contiguous states only). Free shipping orders may be shipped via FedEx or ground freight at Snap AV’s discretion.
Free shipping on orders of more than $1000 does not include overnight / 2nd day shipping.
Free shipping applies to orders being shipped to a commercial address with a shipping dock. Any order over 350 lbs. will be charged an additional $50 if shipped to a business without a loading dock and $150 if shipped to a residential address.
When should I expect my shipment?
When does my order ship from your warehouse?
| | Charlotte, NC | Fresno, CA | Cut-Off Time for Ground Shipments
(Orders shipping via Freight truck should be placed before 4pm EST to guarantee same-day shipping) | 5 PM EST | 4 PM PST | Cut Off Time Express Shipments
| 5 PM EST | 2 PM PST | | Sales and Service Support | M-TH 8 AM – 7 PM EST
FRI 8 AM – 5 PM EST | M-TH 7 AM – 5 PM PST
FRI 7 AM – 2 PM PST | | Pick-Up Service | M-F 7:30 AM – 6 PM EST | M-F 7:30 AM – 5 PM PST | Counter Sales
(ordering at the warehouse) | M-F 8 AM – 6 PM EST | NONE * |
*Orders must be placed prior to warehouse pick-up
Do you sell directly to consumers?No. We sell exclusively through a network of custom audio and video installers. We do not sell through any other retailer or wholesalers.
Do you drop ship?Yes and no. We will drop ship, if requested, to an installation site. However, we do not drop ship to end users for dealers trying to circumvent our "No Internet Sales" policy.
How do I track my order?On the top navigation, on the left, under "Home" there is a "Track an order" link.
Do I have to buy
a certain amount to be a dealer?
No. We have no
minimum ordering requirements.
Revised: 4/29/10
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