Dealer Login

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Problem Logging In

Most login issues are due to problems with cookie files.
This document explains how to clear the cookies for the following popular web browsers:


Internet Explorer 6.x - Windows
  1. Launch Internet Explorer.
  2. Click on Tools in the menu bar then click on Internet Options.
  3. Click Delete Cookies.
  4. Click OK.
Internet Explorer 7.x and Internet Explorer 8.x - Windows
  1. Launch Internet Explorer.
  2. Click on Tools in the menu bar then click on Internet Options.
  3. Click on the General tab then click the Delete... button.
  4. Click the Delete cookies button.
  5. Click the Yes button.
  6. Then click the Close button.
  7. Click OK.
Internet Explorer - Mac Classic OS
  1. Go to the Edit menu then select Preferences.
  2. Expand the Receiving Files option on the left.
  3. Click Cookies.
  4. In the box that displays all the cookies on the machine, select one, then press Command-A to select all.
  5. Click Delete.
  6. Click OK.
Internet Explorer - Mac OS X
  1. Go to the Explorer menu then select Preferences.
  2. Expand the Receiving Files option on the left.
  3. Click Cookies.
  4. In the box that displays all the cookies on the machine, select one, then press Command-A to select all.
  5. Click Delete.
  6. Click OK.
Netscape 7.x/Mozilla - Windows
  1. Launch Netscape.
  2. Click on the Tools menu.
  3. Select Cookie Manager then select Manage Stored Cookies.
  4. Click Remove All Cookies.
Netscape 7.x/Mozilla - Mac
  1. Launch Netscape.
  2. Click on the Tools menu.
  3. Select Cookie Manager then select Manage Stored Cookies.
  4. Click Remove All Cookies.
  5. Click OK.
Firefox 3.x - Windows
  1. Launch Firefox.
  2. Go to the Tools Menu and select Options.
  3. Click Privacy.
  4. Click the "Show Cookies" button then click the Remove All Cookies button.
Firefox 3.x - Mac
  1. Launch Firefox.
  2. Go to the Firefox Menu and select Preferences.
  3. Click Privacy.
  4. Click the "Show Cookies" button then click the Remove All Cookies button.
Safari 3.x
  1. Launch Safari
  2. Go to the Safari Menu and then select Preferences.
  3. Click Security.
  4. Click Show Cookies.
  5. Click Remove All.
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