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Who can sign up to be a PCNA and how do dealers sign-up?
For International Control4 Dealers - https://dealer.control4.com/education/pcna
For Control4 EMEA Dealers - https://dealer-emea.control4.com/education/pcna
For Snap One ONLY Dealers and Domestic (North America) Control4 Dealers - Enroll
What countries is PCNA available in?
World-wide wherever Araknis products are authorized to be sold and distributed.
Is the registration for PCNA training transferable?
Registration is not transferable after a trainee starts the fourth course of PCNA. Prior to starting the fourth course, Snap One Education may consider accommodating a registration transfer.
Do I need to be PCNA certified to sell Araknis?
It is not required, but it is strongly recommended. Setting up strong and secure networks is critical to proper system installation and design. Having Professional Certified Network Administrators reduces service calls, improves customer happiness, and helps develop technicians so they are invested and succeed in this industry.
Who do we contact if we have problems with registrations?
For concerns or assistance with registering, an administrator from your business should contact [email protected]
What courses are included in PCNA?
Course 1: Essentials - Build Your First Network
Course 2: Switches
Course 3: Routers
Course 4: Wireless Access Points
Course 5: Remote Monitoring and Management
Course 6: Network Design
How is PCNA different or better than other courses like Cisco's CCNA or CEDIA Network Installer?
Comparing PCNA to other network certifications is like comparing apples and oranges. PCNA is really the only one that is designed to be hands-on, taken from home, is specific to the custom integration industry, and gives trainees equipment they can keep. Neither Cisco nor CEDIA network certifications provide all those benefits.
Who do we contact if we have an issue with the training courses and course material?
Should you have any questions or concerns regarding course material, please send an email to [email protected]
How long does it take to complete PCNA?
We designed PCNA to take about 20 hours to complete. Depending on your thoroughness and your familiarity with networking, it might take you somewhat longer or a bit shorter.
PCNA Kit:
The products received in the PCNA Kit delivered with the purchase of the PCNA course may not be resold, returned or otherwise transferred and may only be used by the PCNA technician they were registered to. The intention is that when the technician keeps the equipment, lives with it and uses it to test and practice their skills, then their experience and familiarity with the product improves making them a more valuable technician.
Can my technicians share PCNA equipment?
The equipment comes with the course enrollment and is intended for the certified technician’s use during online study and after certification. A trainee’s kit, registration, access to course materials, and certification is tied to their individual technician account. The certification exam can be accessed only by trainees registered for the PCNA curriculum. Keeping and maintaining the network gear after PCNA training is crucial to the commitment of long-term learning. We believe when a single technician takes ownership of their Araknis network and lives with it and maintains it, then they retain and nurture their expertise.
When can the exam be taken, what does it entail, and why is a proctor necessary?
The exam can be taken only after the curriculum has been completed. It is a cumulative exam for which a study guide is provided. Once the final course of the curriculum is finished the trainee will be prompted to schedule their exam with ProctorU. Proctors are an important part of any certification process because their independent administration of the exam gives legitimacy to the certification. The proctor verifies the trainee’s identity and checks the testing environment and equipment before the exam.
How many times can a technician attempt to pass the exam?
We currently do not limit the number of attempts a technician may take to pass the certification exam. While the initial payment covers the cost of the first certification attempt, each retake attempt costs a nominal payment to cover the exam’s online proctoring costs. Each retake attempt costs approximately $30 and should be paid directly to the proctoring service. Payment will be requested automatically before attempting the second exam.
Why aren’t costs for additional exam attempts covered with registration?
The certification exam is proctored by a 3rd party online-proctoring service, which verifies the trainee’s identity and records the exam. Proctoring ensures the fairness, authenticity and credibility of the PCNA certification. In an attempt to keep PCNA costs low for everyone, we have included the cost of a single certification attempt in the overall cost of the PCNA course. Through this approach, a dealer must pay for additional attempts only when needed.