Policies & Ordering


*All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Ordering and Shipping

  • Orders for all products can be done via Snap One's website, over the phone, email, or by fax. Customers of Allnet, CPD, MRI and Volutone can also order Snap One products through those companies respectively
  • Snap One uses FedEx Ground for all shipments up to 550 lbs. and FedEx Freight for shipments above 550 lbs.
  • Some products must ship via FedEx Freight, regardless of weight – call Customer Service for more information.
  • Orders of more than $1000 qualify for free shipping (48 contiguous states only). These orders may be shipped via FedEx Ground or FedEx Freight at Snap One's discretion.
  • Free shipping on orders of more than $1000 does not include express shipping services such as Overnight or 2nd Day.
  • Merchandise that is being picked up directly from a local warehouse can be picked up according to the hours listed here.
  • Warehouse pick-ups must be paid for in full before any product will be released.
  • Any merchandise returned to the warehouse must be accompanied by a Return Authorization number from a Snap One Sales Representative.

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Order Cutoff & FedEx Transit Times

Location FedEx Ground FedEx Express FedEx Freight Pick-Up Service
Charlotte, NC 7:00 pm ET 6:45 pm ET 4:00 pm ET Not Available
Hebron, KY 5:00 pm ET 3:30 pm ET 4:00 pm ET Not Available
Dallas, TX 6:00 pm CT 5:45 pm CT 4:00 pm CT Not Available
Salt Lake City, UT 5:00 pm MT 3:30 pm MT 4:00 pm MT 9a-5p MT
San Bernardino, CA 5:00 pm PT 3:30 pm PT 4:00 pm PT Not Available

Orders must be placed prior to warehouse pick-up

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Dealer Registration, Payment Terms and Conditions

  • A company interested in becoming a registered dealer for Snap One must complete the simple application and verification process either through our website or phone screen with a Snap One Account Representative.
  • Credit terms can be discussed with an Account Representative at the time of registration and are based on either established credit reports or spending levels with Snap One. All terms are net 30 days unless otherwise stated.
  • Accounts more than 10 days past due will be placed on hold. Snap One reserves the right to send any account more than 30 days past due to a credit collections agency for payment or seek repayment though the litigation process. These accounts will be reported to the credit bureau and may be subject to additional legal and attorney fees.
  • Snap One reserves the right to cancel any account that is placed on hold twice in one calendar year.
  • Snap One does not allow for C.O.D accounts, but does accept all major credit cards and checks.
  • A fee of $35.00 will be charged for any insufficient funds check returned and the account will be placed on hold. Failure to rectify an insufficient funds check within 15 days of notice is subject up to 3 times the amount of the check (with a minimum damage charge of one hundred dollars and a maximum of $500.00).
  • Snap One will assess a 2% late fee per month on all late payments.

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Product Returns

  • All Snap One products (excluding clearance and discontinued products) can be returned within 60 days of purchase.
  • Snap One will not reimburse shipping costs on products returned due to order error or surplus.
  • A 25% re-stocking fee will be applied to all returns after 30 days for dealers who are not enrolled in the Partner Rewards program. A 25% re-stocking fee will be applied to all returns after 60 days for dealers who are enrolled in the Partner Rewards program. No merchandise returns after 90 days.
  • All product returns must have prior notification from Snap One. A Return Authorization number will be issued by Snap One and must be included with the returned product(s). The Return Authorization number must be visible on the outside of the box (handwritten or typed label).
  • All products must be returned in their original packaging in order to receive credit.
  • In expedited situations, Snap One may ship advanced product replacements and/or issue a product credit prior to the product return.
  • Failure of the dealer to return the product(s) will result in a charge for the product and/or a reversal of the product credit.
  • Returns can be shipped back to Snap One, or dropped off at a Snap One, Allnet, MRI, or Volutone branch location. Returns shipped back to Snap One must be the sent to the address below:

    Snap One
    Attn: Returns
    1900 Continental Blvd - Suite 350
    Charlotte, NC 28273
    USA

  • All returns must include the pre-assigned Return Authorization (RA) Number.
  • Exception to Return Policy: All SunBrite TVs should be inspected upon delivery. Failure to inspect your TV will mean you forfeit Snap One’s standard return policy. Any damage must be noted on the FedEx delivery receipt; additionally, TVs damaged on original delivery must be returned within 48 hours of delivery (excluding weekends). You must also take pictures of any damage before returning the unit, as we will ask for these during the return process.

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Internet Sales

To protect our dealers, Snap One strictly forbids any selling of its products on the Internet. This includes "Call for Best Price" or "Call to Order" tactics. Dealer partners are forbidden to use Snap One's part numbers or product images on any company websites without express consent from Snap One. Snap One reserves the right to terminate all dealer privileges if any dealer is found in violation of these policies.

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Price Protection

Snap One may offer lower prices on various items on a promotional or permanent basis. Unless otherwise noted, we do not offer price protection on past orders if these changes occur.

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Unilateral Pricing Policy (UPP)

Snap One has established and maintains a unilateral pricing policy for selected products. This policy has been established for the following reasons:

  1. to protect reseller margins so that pre- and post-sale services and infrastructure can be provided;
  2. support brand image by, among other things, avoiding its use as a loss leader; and
  3. to ensure appropriate price levels to facilitate technology development and new product introductions.

This policy establishes a minimum pricing level on selected products, outlines the penalties for violations, outlines the scope of the policy and outlines specifics of the product distribution system.

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SunBriteTV Third Party Marketplace Reseller Policy

Effective October 24, 2016, Snap One has established a new Third Party Marketplace Reseller Policy for SunBriteTV branded products. This policy applies to all dealers and distributors and is subject to the following guidelines:

  1. SunBriteTV authorized resellers may not sell SunBriteTV-branded product through online third party marketplaces. This includes (but is not limited to) Amazon.com and ebay.com.
  2. Recertified/refurbished products may be sold on third party marketplaces, however this must be clearly stated in the advertisement. At all points in the promotional process, the terms “recertified” or “reconditioned unit” must be included with the model number and price.
  3. Intentional and/or repeated failure to abide by this policy will result in termination of dealership or distributorship. SunBriteTV is not required provide prior notice or issue warnings before taking action under this policy.

This policy has been established by Snap One and SunBriteTV to help better control brand messaging and product pricing. The terms of this Third Party Marketplace Reseller Policy are confidential and should not be disclosed to other parties.

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Cyber Security Policy

Security matters to us at Snap One. Click here to learn more about our data center and network security policies, facilities, and monitoring.

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International Customers

The policies, terms, and conditions on Snap One’s website (the “Online Terms and Conditions”) are only for customers located in the United States. International Snap One partners should refer to the terms and conditions of the applicable international channel sales agreement entered into with the applicable Snap One foreign contracting entity (e.g., Snap One Home Systems, LLC, Control4 APAC Pty Ltd., or Control4 EMEA, Ltd.), or a Snap One’s authorized distributor. In the event no agreement has been entered into, these Online Terms and Conditions shall apply.

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Partner Code of Conduct

We and our Partners aspire to meet the highest ethical and social standards at Snap One. Click here to learn more about our Partner Code of Conduct.

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Copyrights and Trademarks

All content on this website, including but not limited to text, graphics, or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Snap One. The collective work includes works that are licensed to Snap One. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Snap One or purchasing Snap One product. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place and order with Snap One. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Snap One. All users further agree not to change or delete any proprietary notices from materials downloaded from this site. All trademarks, service marks and trade ids of Snap One used in the site are trademarks or registered trademarks of Snap One.

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Warranties

Snap One does not represent or warrant that the functions contained in this website will be uninterrupted or error-free. Regarding product warranties, Snap One offers a limited warranty for its products purchased directly from Snap One, which can be found here.

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Privacy/Use of Site/Disclaimers

Harassment in any manner or form on the site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Snap One or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive or illegal, or otherwise objectionable which may which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on this site or use this site to solicit others to join or become members of any other commercial online service or other organization.

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Privacy Policy

The full privacy policy can be found here.

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Limitation of Liability

Snap One shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Snap One has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

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Term Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Snap One without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

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Notice

Snap One may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Snap One.

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Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of North Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Snap One products) shall be in the state or federal courts located in Mecklenburg County, North Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Snap One products) must be commenced within one (1) year after the claim or cause of action arises. Snap One's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Snap One may assign its rights and duties under this Agreement to any party at any time without notice to you.

For information about and access to our surveillance product support and development public forum, click here.

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Participation Disclaimer

Snap One does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Snap One is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Snap One reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Snap One in its sole discretion.

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Indemnification

You agree to indemnify, defend, and hold harmless Snap One, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

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Third-Party Links

In an attempt to provide increased value to our visitors, Snap One may link to sites operated by third parties. However, even if the third party is affiliated with Snap One, Snap One has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Snap One. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Snap One seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

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Customer Ratings and Reviews Terms of Use

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Snap One (the "CRR Service"). To the extent of any conflict between Snap One's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service.

By submitting any content to Snap One, you represent and warrant that:

  • You are the sole author and owner of the intellectual property rights thereto;
  • All "moral rights" that you may have in such content have been voluntarily waived by you;
  • All content that you post is accurate;
  • You are at least 18 years old;
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • For which you were compensated or granted any consideration by any third party;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • That contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Snap One (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Snap One a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Snap One's sole discretion. Snap One reserves the right to change, condense or delete any content on Snap One's website that Snap One deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Snap One does not guarantee that you will have any recourse through Snap One to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Snap One reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Snap One, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Snap One, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Snap One and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

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