Policies & Ordering

*All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Ordering and Shipping

  • Orders for all products can be done via Snap One's website, over the phone, email, or by fax. Customers of Allnet, CPD, MRI and Volutone can also order Snap One products through those companies respectively
  • Snap One uses FedEx Ground for all shipments up to 550 lbs. and FedEx Freight for shipments above 550 lbs.
  • Some products must ship via FedEx Freight, regardless of weight – call Customer Service for more information.
  • Orders of more than $1000 qualify for free shipping (48 contiguous states only). These orders may be shipped via FedEx Ground or FedEx Freight at Snap One's discretion.
  • Snap One's warehouse ships Monday-Friday
  • Free shipping on orders of more than $1000 does not include express shipping services such as Overnight or 2nd Day.
  • Merchandise that is being picked up directly from a local warehouse can be picked up according to the hours listed here.
  • Warehouse pick-ups must be paid for in full before any product will be released.
  • Any merchandise returned to the warehouse must be accompanied by a Return Authorization number from a Snap One Sales Representative.
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Order Cutoff & FedEx Transit Times

Location FedEx Ground FedEx Express FedEx Freight Pick-Up Service
Charlotte, NC 7:00 pm ET 6:45 pm ET 4:00 pm ET Not Available
Hebron, KY 5:00 pm ET 3:30 pm ET 4:00 pm ET Not Available
Dallas, TX 6:00 pm CT 5:45 pm CT 4:00 pm CT Not Available
St. Louis, MO 5:00 pm CT 3:30 pm CT 4:00 pm CT Not Available
San Bernardino, CA 5:00 pm PT 3:30 pm PT 4:00 pm PT Not Available

Orders must be placed prior to warehouse pick-up

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Dealer Registration, Payment Terms and Conditions

  • A company interested in becoming a registered dealer for Snap One must complete the simple application and verification process either through our website or phone screen with a Snap One Account Representative.
  • Credit terms can be discussed with an Account Representative at the time of registration and are based on either established credit reports or spending levels with Snap One. All terms are net 30 days unless otherwise stated.
  • Accounts more than 10 days past due will be placed on hold. Snap One reserves the right to send any account more than 30 days past due to a credit collections agency for payment or seek repayment though the litigation process. These accounts will be reported to the credit bureau and may be subject to additional legal and attorney fees.
  • Snap One reserves the right to cancel any account that is placed on hold twice in one calendar year.
  • Snap One does not allow for C.O.D accounts, but does accept all major credit cards and checks.
  • A fee of $35.00 will be charged for any insufficient funds check returned and the account will be placed on hold. Failure to rectify an insufficient funds check within 15 days of notice is subject up to 3 times the amount of the check (with a minimum damage charge of one hundred dollars and a maximum of $500.00).
  • Snap One will assess a 2% late fee per month on all late payments.

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Product Returns (Return Merchandise Authorization - US Domestic/Non-Local Policy)

Sales Return Merchandise Authorizations (SRMA)

Authorized customers (Partners) may submit requests for Sales Return Merchandise Authorizations (SRMA) for non-discontinued 1P, inventoried 3P, or inventoried built-to-order products, submitted within 90 calendar days of the initial invoice date. Custom/Customized items are not eligible for an SRMA.

Partners have 30 calendar days to return the product after an SRMA case number is issued. Items must be unused and in original packaging. Partners may initiate an SRMA by reaching out to Partner Support.

Unauthorized returns will be shipped back to the Partner after an initial examination by the receiving Snap One team. If the receiving team is unable to find an SRMA for the product(s) in question the team will ship the product(s) back to the Partner with an accompanying document detailing the reason(s) for rejection.

Grounds for product(s) rejection include but are not limited to: product(s) are used or damaged; product(s) do not have a preexisting SRMA case number; or the 30 calendar day window for return has expired.

SRMA returns must be returned to the designated warehouse for specific product brands (e.g., the Triad warehouse or the closest Snap One warehouse if no warehouse is designated for the specific product(s)). Snap One is not responsible for returns that do not physically arrive at a designated warehouse. Partners are encouraged to retain proof of shipment to ensure proper credit is attributed to Partner’s account.

Defective Return Merchandise Authorization (DRMA)

Authorized customers (Partners) may submit requests for a Defective Return Merchandise Authorizations (DRMA) within the specific product’s warranty period.

If a DRMA case number is issued and Snap One does not want the product physically returned, a replacement will be provided at no cost to the Partner. Photographic evidence of field destroy is not required.

Advanced Replacement
In certain situations, Snap One may ship advanced product replacements. If a DRMA is issued and Snap One requires that the product(s) be physically returned, the Partner will be invoiced for and provided an advance replacement product and given 90 calendar days to return the defective product(s). All Advanced replacements will ship standard ground via FedEx, with an accompanying return shipping label and return instructions. The invoice for the advanced replacement will be removed off the Partner account upon receipt of the defective product. If the defective product is not returned within 90 calendar days, the Partner will be responsible for remitting payment for the advanced replacement invoice.

Built-to-order and custom or customized products eligible for DRMA will receive credit on Partner accounts and are ineligible for advanced replacement. In certain limited circumstances, DRMAs may be rectified via a credit issuance or refund.

Unauthorized returns will be shipped back to the Partner after an initial examination by the receiving Snap One team. If the receiving team is unable to find an DRMA for the product(s) in question the team will ship the product(s) back to the Partner with an accompanying document detailing the reason(s) for rejection.

Grounds for product(s) rejection include, but are not limited to: product(s) do not have a preexisting DRMA case number; the 90 calendar day window for return has expired; or product(s) does not match the product(s) in the DRMA case number.

Exception to DRMA Policy: SunBrite-branded TVs that are physically damaged upon delivery are not subject to this DRMA policy and must be inspected immediately upon delivery. Physical damage upon delivery must be noted on the accompanying FedEx delivery receipt. Damaged TVs must be returned within 48 hours of delivery (excluding weekends and holidays). Any damage must be photographed and retained for the return process. Failure to adhere to this process will forfeit Snap One’s standard return policy.

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Internet Sales

To protect our dealers, Snap One strictly forbids any selling of its products on the Internet. This includes "Call for Best Price" or "Call to Order" tactics. Dealer partners are forbidden to use Snap One's part numbers or product images on any company websites without express consent from Snap One. Snap One reserves the right to terminate all dealer privileges if any dealer is found in violation of these policies.

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Price Protection

Snap One may offer lower prices on various items on a promotional or permanent basis. Unless otherwise noted, we do not offer price protection on past orders if these changes occur.

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Unilateral Pricing Policy (UPP)

Snap One has established and maintains a unilateral pricing policy for selected products. This policy has been established for the following reasons:

  1. to protect reseller margins so that pre- and post-sale services and infrastructure can be provided;
  2. support brand image by, among other things, avoiding its use as a loss leader; and
  3. to ensure appropriate price levels to facilitate technology development and new product introductions.

This policy establishes a minimum pricing level on selected products, outlines the penalties for violations, outlines the scope of the policy and outlines specifics of the product distribution system.

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SunBriteTV Third Party Marketplace Reseller Policy

Effective October 24, 2016, Snap One has established a new Third Party Marketplace Reseller Policy for SunBriteTV branded products. This policy applies to all dealers and distributors and is subject to the following guidelines:

  1. SunBriteTV authorized resellers may not sell SunBriteTV-branded product through online third party marketplaces. This includes (but is not limited to) Amazon.com and ebay.com.
  2. Recertified/refurbished products may be sold on third party marketplaces, however this must be clearly stated in the advertisement. At all points in the promotional process, the terms “recertified” or “reconditioned unit” must be included with the model number and price.
  3. Intentional and/or repeated failure to abide by this policy will result in termination of dealership or distributorship. SunBriteTV is not required provide prior notice or issue warnings before taking action under this policy.

This policy has been established by Snap One and SunBriteTV to help better control brand messaging and product pricing. The terms of this Third Party Marketplace Reseller Policy are confidential and should not be disclosed to other parties.

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Cyber Security Policy

Security matters to us at Snap One. Click here to learn more about our data center and network security policies, facilities, and monitoring.

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International Customers

The policies, terms, and conditions on Snap One’s website (the “Online Terms and Conditions”) are only for customers located in the United States. International Snap One partners should refer to the terms and conditions of the applicable international channel sales agreement entered into with the applicable Snap One foreign contracting entity (e.g., Snap One Home Systems, LLC, Control4 APAC Pty Ltd., or Control4 EMEA, Ltd.), or a Snap One’s authorized distributor. In the event no agreement has been entered into, these Online Terms and Conditions shall apply.

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Partner Code of Conduct

We and our Partners aspire to meet the highest ethical and social standards at Snap One. Click here to learn more about our Partner Code of Conduct.

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Copyrights and Trademarks

All content on this website, including but not limited to text, graphics, or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Snap One. The collective work includes works that are licensed to Snap One. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Snap One or purchasing Snap One product. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place and order with Snap One. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Snap One. All users further agree not to change or delete any proprietary notices from materials downloaded from this site. All trademarks, service marks and trade ids of Snap One used in the site are trademarks or registered trademarks of Snap One.

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Snap One does not represent or warrant that the functions contained in this website will be uninterrupted or error-free. Regarding product warranties, Snap One offers a limited warranty for its products purchased directly from Snap One, which can be found here.

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Privacy/Use of Site/Disclaimers

Harassment in any manner or form on the site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Snap One or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive or illegal, or otherwise objectionable which may which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on this site or use this site to solicit others to join or become members of any other commercial online service or other organization.

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Privacy Policy

The full privacy policy can be found here.

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Limitation of Liability

Snap One shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Snap One has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

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Term Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Snap One without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

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Snap One may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Snap One.

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Your use of this site shall be governed in all respects by the laws of the state of North Carolina, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Snap One products) shall be in the state or federal courts located in Mecklenburg County, North Carolina. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Snap One products) must be commenced within one (1) year after the claim or cause of action arises. Snap One's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Snap One may assign its rights and duties under this Agreement to any party at any time without notice to you.

For information about and access to our surveillance product support and development public forum, click here.

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Participation Disclaimer

Snap One does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Snap One is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Snap One reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Snap One in its sole discretion.

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You agree to indemnify, defend, and hold harmless Snap One, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

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Third-Party Links

In an attempt to provide increased value to our visitors, Snap One may link to sites operated by third parties. However, even if the third party is affiliated with Snap One, Snap One has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Snap One. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Snap One seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

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Customer Ratings and Reviews Terms of Use

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Snap One (the "CRR Service"). To the extent of any conflict between Snap One's Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service.

By submitting any content to Snap One, you represent and warrant that:

  • You are the sole author and owner of the intellectual property rights thereto;
  • All "moral rights" that you may have in such content have been voluntarily waived by you;
  • All content that you post is accurate;
  • You are at least 18 years old;
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
  • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • For which you were compensated or granted any consideration by any third party;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
  • That contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Snap One (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Snap One a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Snap One's sole discretion. Snap One reserves the right to change, condense or delete any content on Snap One's website that Snap One deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Snap One does not guarantee that you will have any recourse through Snap One to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Snap One reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Snap One, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Snap One, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Snap One and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

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