Dealer Program Policies

II. Additional Operational Policies

  • A. Shipping
    1. The Company uses ground or freight shipping methods in accordance with the Company’s shipping policies. Some products must ship via freight methods, regardless of weight.
    2. Orders of more than $1000 qualify for free shipping (48 contiguous states only). These orders may be shipped via ground or freight, or any other method, at The Company's discretion but shall not include express shipping services such as overnight or 2nd day.

      The following items are excluded from free shipping (regardless of order value):

      • FS, Signature, and IT Datacomm Series preassembled racks: $99 per rack
      • Projector screens (fixed): $149 per screen
      • Projector screens (motorized): $249 per screen.

    3. The Company's warehouse ships Monday through Friday, excluding Company holidays.
    4. Merchandise may also be picked up directly from a Snap One Pro Store during store business hours. Warehouse pick-ups must be paid for in full before being released, and are subject to Snap One Pro Store policies and procedures.
    5. Order cutoff times to ship same day are as follows:
      Location FedEx Ground FedEx Express FedEx Freight Pick-Up Service
      Charlotte, NC 7:00 pm ET 6:45 pm ET 4:00 pm ET Not Available
      Hebron, KY 5:00 pm ET 3:30 pm ET 4:00 pm ET Not Available
      St. Louis, MO 5:00 pm CT 3:30 pm CT 4:00 pm CT Not Available
      San Bernardino, CA 5:00 pm PT 3:30 pm PT 4:00 pm PT Not Available

Version: January 16, 2024