Close
Parasol
Always On. So You Don't Have to Be.
Parasol managed support is designed to elevate the end-user experience, generate RMR, and help you get your life back. With 24/7/365 brand-agnostic coverage built on OvrC, Parasol becomes your clients' first line of defense—resolving issues quickly, reducing truck rolls, and giving your team the freedom to focus on new installs while you grow recurring revenue.
Why Parasol?
Support as a Profit Center
Enhance your bottom line. Valuable time back for you and your team.
Powered by OvrC
Built on the OvrC platform, Parasol offers powerful remote tools and device‑level insight to resolve issues faster and reduce truck rolls.
Talent is Our Lifeblood
All Parasol Agents are full-time, U.S. and UK-based experts with deep technical backgrounds.
How Does This Service Work?
Partner
Parasol partners with custom install integrators
Onboard
Parasol trains Partners on OvrC, ticketing, best practices, etc.
Monitor
Parasol proactively monitors systems and end-users engage Parasol with technical issues. Parasol also collaborates with the integrator and escalates issues to them when needed.
Client Satisfaction
Parasol has a history of delivering world-class support, as evidenced by a Net Promoter Score of 80 in 2026 YTD
Parasol Is Brand-Agnostic and Supports Hundreds of Devices & Brands Like:
Subscriptions & Offering
AllCall
AllCall routes your primary service phone line to Parasol so every inbound call is answered live, 24/7/365. It ensures no call is missed while giving your team immediate relief from after-hours and overflow support.
Select
Basic remote support for connected systems, providing 24/7 phone access and reactive troubleshooting when issues arise. Ideal for customers seeking reliable assistance and foundational system visibility through OvrC-enabled support.
Preferred
Upgraded support with expanded device coverage, 24/7 email assistance, and Video Assist for a more guided service experience. Designed for customers who want choice in their access to expertise and broader support for their technology ecosystem.
Premiere
Our most comprehensive support experience, combining 24/7 phone, email, chat, and text access with proactive system monitoring. Includes ongoing system oversight and scheduled check-ins to help identify and address issues before they impact performance.
