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Activate Your Customer's All-in-One Protection Plan
Register a Protection Plan
Offer an all-in-one protection plan for their peace of mind
The ADI All-in-One Protection Plan, powered by Guardsman, enables you to sell a single plan that covers the mechanical or electrical breakdown of all main components within a project. By purchasing a three- or five-year protection plan, your customers are ensured peace of mind, enhancing their overall experience. This provides you an additional revenue stream and minimizes service-related complications, bolstering customer satisfaction and loyalty.
All-in-One Plan Components
All main components of your residential or commercial project are
covered under one protection plan.*
View a full list of components covered by the ADI All-in-One Protection Plan
Pro Audio and Video
- Commercial audio
- Commercial displays
- Commercial video conferencing
- Commercial video signal distribution
- Pro projectors and mounts
Intrusion
- Alarm control panels and keypads
- Alarm contacts
- Sirens and strobes
- Shock and sound sensors
- Motion and perimeter sensors
Video Surveillance
- IP and analog cameras
- Networking devices
- Recording devices
- Video accessories
- Video surveillance monitors
Smart Home
- Smart dimmers and light switches
- Smart doorbells
- Smart hubs and keypads
- Smart locks and sensors
- Smart thermostats
Access Control
- Access barriers and crowd control
- Control panels
- Egress devices
- Keypads and readers
- Locking devices
Communications
- Business communications
- Emergency communications
- Intercoms and telephone entry
- Nurse call systems
Residential AV
- Residential audio
- Residential projectors and display accessories
- Residential video signal distribution
Data Communications and Networking
- Computers and accessories
- Cellular signal boosters
- Network hubs, routers and switches
- Test equipment
- Wireless access points
What You Need to Know
Coverage Begins Upon Delivery
Coverage begins upon delivery date or installation of covered products
No Deductible or Service Fee
Once plan is purchased, customer does not have to worry about any additional costs
Parts, Labor and Shipping are Covered
100% of parts, labor and shipping costs are covered for eligible claims, with no deductible or service fee
Nationwide Support Included
Our nationwide service network supports repair and replacement, reinstallation and device reprogramming
Submitting a Claim is Easy for the Customer
Your customers can easily submit a claim at myprotectionplan360.com
Three- or Five-Year Plans are Available
Customers can purchase three- or five-year protection plans to extend coverage
Coverage for a defined failure does not become effective until the manufacturer’s warranty has expired. Upon expiration of the manufacturer’s warranty, coverage for a defined failure becomes effective and continues for the remainder of the term purchased. Failures due to power surge are covered from day one.
On-Demand Webinar: Increase Profitability
Learn proven strategies for selling and pricing our protection plans.
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How to Sell a Protection Plan
To effectively sell an ADI All-In-One Protection Plan to your customers, we recommend including it as a standard line item within a project or singular product purchase for your customers to either accept or decline. Here are some of the key benefits to highlight:
Covers repair costs
Provides coverage beyond the manufacturer warranty
Ensures quick resolution of issues, reducing downtime
Provides peace of mind
Support Videos
How to Price Your Customer's Protection Plan
Before giving your customer a protection plan quote, please view the pricing matrix to see the price of the appropriate plan, which is based on the purchase price of the project pre-tax (all components, wiring and installation costs).
Sign In
How to Register the Product and Purchase a Protection Plan
Access the registration portal
Go to the ADI Guardsman portal to register the product.
Register Protection Plan
Follow the steps in the order entry portal
Follow the instructions at the ADI Guardsman portal to register the product.
Upload your project invoice
Upload your project invoice to the ADI Guardsman portal.
Customer Benefits and Coverage
ADI All-in-One Protection Plans are designed to supplement the covered product's manufacturer's warranty - providing additional benefits and extended coverage durations.
The ADI All-in-One Protection Plan offers industry leading coverage, terms and conditions and pricing. It provides a singles plan which covers all main components within a project.
This is a Date of Purchase Plan, so coverage will begin upon delivery and installation of your project. The ADI Protection Plan will immediately cover any issues a manufacturer's warranty won't cover, as well as extend the coverage of your project past the expiration of a manufacturer's warranty.
All brands and models sold by ADI that are mechanical and/or electrical in nature and have a manufacturer warranty of at least 90 days are eligible for the protection plan. See our full list of eligible components for details.
Accidents, intentional damage, loss and theft are examples of exclusions. Please refer to the terms and conditions under “what is not covered” in the portal for a complete list.
Pricing Structure
Please refer to the ADI Integrator All-in-One Rate Card for tiered pricing.
The ADI All-in-One Protection Plan offers industry leading coverage, terms and conditions and pricing. It provides a singles plan which covers all main components within a project.
Purchase and Activatation
After selling the plan to the customer, the integrator is responsible for registering the product and paying for the protection plan on the Guardsman/ADI registration portal.
Residential and commercial plans are available for three- or five-year terms, based on the price of the project.
After the plan is registered, no upgrades or changes to the term are allowed.
Customer Communication
Guardsman will send the customer an email with a link advising them how to view the plan and file a claim.
After registering the project, Guardsman will send the customer an email with a link advising them how to view their plan and file a claim. The integrator does not need to provide any documentation to the customer. Point of sale of marketing brochures with coverage highlights and plan information are also available to share with the customer during the sales process.
All plans are available in three- or five-year terms.
Management and Claims
All protection plan sales history is available on the Guardsman/ADI portal located at https://adiglobal.guardsman.prosuro.com/.
Once a claim is submitted, Guardsman's response would be immediate. Then, Guardsman will schedule a tech visit with the customer as soon as the customer has availability. The goal is to complete the repair/replacement within seven business days. Potential reasons for delays could include parts on back order, customer availability and location.
The integrator or customer can contact Guardsman at 800.253.3957 with any questions or concerns regarding the protection plan or claims process.
If a product is discontinued and no longer available, the ADI Protection Plan will replace with a product valued at an equal price point.
The protection plan will cover all mechanical and electrical breakdowns, including screens, remotes, speakers, parts, labor, power surges, etc., with the offered plan. If your product is not working correctly, it is covered in a claim. Guardsman does not cover accidental damage.
Support for Integrators
After the customer files a claim, Guardsman will utilize the selling integrator for any service needed to make repairs. The integrator will be paid a set rate depending on the service needed. If the integrator is not available or does not want to service the claim, Guardsman will dispatch a servicer from our own network.
Watch our on-demand webinar to discover proven strategies for selling and pricing ADI protection plans. Learn practical business tactics and advances sales techniques to clearly demonstrate the value of this industry-leading coverage and increase your revenue.
Transfer and Renewal
The protection plan is non-transferable.
The plan is not renewable.
Legal and Returns
The protection plan can be cancelled at any time by the integrator by going to the Guardsman/ADI portal, selecting the customer and selecting the cancel/refund button. The plan refund will be prorated based on the amount of time the plan was used.
Please refer to the terms and conditions in the Guardsman/ADI portal for any applicable state regulations.
