OvrC Pro extends your visibility and access to the entire network of IP devices, including non-SnapAV products, all within the same OvrC platform you love. With OvrC Pro, you get access to enhanced troubleshooting capabilities and diagnostic data that makes remote support easy, eliminating unnecessary truck rolls and enabling you to provide world-class service to your clients.
OvrC Pro Lifetime License + Gigabit Hub
OvrC Pro extends your visibility and access to the entire network of IP devices, including non-SnapAV products, all within the same OvrC platform you love. With OvrC Pro, you get access to enhanced troubleshooting capabilities and diagnostic data that makes remote support easy, eliminating unnecessary truck rolls and enabling you to provide world-class service to your clients. To stay up to date on the latest OvrC features and functionality, check out our blog.
This product features a lifetime license, so there’s no recurring fees to worry about. And if you are already implementing a service plan in your jobs, OvrC Pro is the perfect solution to maximize your margins.
View System Health
Get access to the Location Dashboard view, which displays a quick snapshot of a location’s system health for vital troubleshooting clues.
Device Status – View the number of online and offline devices, including SnapAV products and any Hub-found devices you choose to monitor.
Firmware Updates – See available firmware updates for SnapAV products.
Network Tools – Run an ISP internet test manually, check the latency of all products on the network, or quickly set up a new Araknis WAP SSID.
ISP Internet Test History – View ISP performance over time.
Araknis Router DHCP Client – View all DHCP clients on the network, along with its status and associated IP address. Reserve IP addresses with a click of a button.
Araknis Wireless Client List – View all wireless clients at the location, as well as signal strength, associated SSID, radio interface, and Tx/Rx values.
Built-in Network Diagnostic tools allow you to better recognize ISP speed trends and understand the source of the network latencies, to identify whether the issue is internal or external.
ISP Internet Test – Run manually or automatically on a schedule to see trends. Measures download speed, upload speed, and latency. We leverage Ookla’s latest Speedtest.net technology to derive results.
Traceroute Analysis* – View the communication path from the Hub to any service or device inside or outside the network, along with the response times between hops. This helps determine the source of network latency (internal or external).
Ping Test – Ping IP addresses on the network to see device response times and packet loss on the local network.
Scan & Monitor Devices
Once installed, the OvrC Hub automatically finds all IP devices on the network, relaying relevant device information to OvrC and regularly pinging their online status.
General Device Information – View device name, online status, MAC & IP address, manufacturer, latency, first seen and last seen time stamps.
Open Ports and Services – Scan available ports and the associated services, including HTTP, HTTPS, Telnet, SSH, and any other port/service combination that you define. See Advanced Remote Access section for more info.
SNMP Information – See standard networking device information, including name, description, contact, location, uptime, and a list of any network interfaces with its associated connection speed, state, and in/out data stats.
ONVIF Information – ONVIF is a standard camera protocol that allows dealers to view video stream URLs, camera snapshots, user list, and firmware versions on compliant hardware. Soft reboot the device for some select devices. (Capabilities may vary based on what is exposed by the manufacturer via ONVIF).
PJLink Information – PJLink is a standard protocol for operating and controlling compliant LAN-capable projectors. Reboot projectors and see status information for inputs, volume, errors (lamp error, power, etc.), and lamp (status, hours).
Multiple VLANs Support – Set up the Hub to scan and monitor IP devices across multiple VLANs.
With the click of a button, you can designate specific devices to monitor. If the Hub doesn’t receive a ping response from a device within 10 minutes, you’ll be notified.
Online/offline Notifications – Receive email and push notifications when the device you are monitoring goes online or offline.
For manufacturer-specific device information, see the “Product Integration” section.
Advanced Remote Access Devices
The Hub automatically scans available ports and the associated services on devices and makes them accessible with a click of a button, all without port forwarding, VPN, or any other network setup.
Web Connect (HTTP/HTTPS) – When available, securely access the local web UI of any supported device remotely for deeper configuration and control.
Console Connect (SSH, Telnet) – Establish a secure SSH or Telnet connection to any supported device for enhanced diagnostics and troubleshooting.
Product-Specific Capabilities – Additional information and capabilities are available for a growing list of non-SnapAV products (see Product Integration section).
Application Protocols – Establish a raw socket connection through any port on your device and third-party software through a secure URL. Examples include: connecting to a computer onsite using Remote Desktop Protocol (RDP) or VNC, programming Crestron devices, accessing RTSP/H264 video streams, or any other single-port application. For any of these non-standard ports, you must configure the Hub to scan the specific port. See the Videos tab to learn how to do this.
Get enhanced diagnostics data and troubleshooting capabilities from an ever-growing list of supported products
View processor memory and CPU usage, network details, Zigbee device names derived from Composer and Zwave device details, including state, battery level, and signal strength. Soft reboot the processor without having to install a driver in the Control4 system.
View processor name, version number, network details, hardware and system details. Soft reboot the processor without having to install a module in the Crestron processor.
View processor information, memory and CPU usage, network details, and soft reboot the processor from OvrC. This requires the installation of the OvrC driver on the URC processor. You can find the OvrC URC driver in the Support Tab.
(MB1500, M4000 Pro, M4315 Pro) View brand, model, version, and outlet status. Reset outlets or turn them on/off.
View device details such as model, version, room name along with more advanced troubleshooting information, including port stats, topology, controller states, radio logs, etc. In addition, soft reboot the device.
(2018 models and beyond) Reboot the device, control input, mute, and power. View power, TV, video, app, and cabinet status. View Art Mode on/off status.
View all devices and their integration IDs, controller date/time, lat and long, OS revision, sunset and sunrise time.
Retrieve device information, settings, and network details. Select and launch apps, display the active one, and a list of all the installed apps.
(PRO3 & Opus Series Matrix Switchers) Turn the device on/off, factory reset or reboot it, lock/unlock front panel. View hostname, power status, version, type and IP, DHCP, and broadcast settings.
For SunBrite IP televisions, view IP address, Mac Address, serial number, software version, power status, current input, current channel, mute status, volume level, tuner settings, picture mode, as well as backlight, contrast, brightness, and color levels.
Get enhanced integration with SnapAV amps. View device detail data such as system faults, line voltage, temperature, along with the input/output routing name and status.
Turn the device on/off, factory reset it, view firmware version, check the input/output table, and get full switching capability. With one click, establish a Telnet connection for enhanced troubleshooting.
Turn the device on/off, switch inputs, mute toggle, view system and zone info, and view volume/mute status.
(AVR-S640H, AVR-S740H, AVR-X1500H, AVR-S940H, AVR-X2500H, AVR-X3500H, AVR-X4500H, AVR-X6500H / AVC-X6500H, AVR-X8500H / AVC-X8500H) Control zones, reboot the device, view HEOS Data, system info and zone info, access HDMI Diagnostics and web setup UI.
(NR1509, NR1609, SR5013, SR6013, SR7013, AV7705, AV8805, SR8012) Control zones, reboot the device, view HEOS Data, system info and zone info, access HDMI Diagnostics and web setup UI.
UPS - Reboot the adapter, view basic UPS info, network settings, and email settings.
Remote Portal - Control outlets, view energy data and outlet status.
Axess Elite - Control outlets, reboot the device, view energy data, outlet status, settings, services, triggers, and users.
View device name, model, build version, cast revision, time settings, and whether there is an update available. Reboot the device. In addition, see the Wi-Fi network that it is connected to with its signal strength, along with all the other Wi-Fi networks that it can see.
Discover lights/scenes, view groups, scenes, schedules, and sensors.
View version, zone name, and now-playing data. Connect remotely or soft reboot the device.
View panel info, system trouble states, area status, zone status, voltage, output status, temperatures, and thermostat details.
Switch control and view device info.
View name, model, firmware build, brightness, connection speed, and data transferred.
Control PoE outlets on non-SnapAV switches via SNMP. View the full list of compatible switch models and capabilities in the Support tab.
(AVENTAGE & RXV AVRs and MusicCast Products) Reboot or network reboot, input/output switching, network standby. View device information, network status, Bluetooth information, functions status, zone status, signal status, input information, tuner playback information, account status, recent information, and sound program information.
(AP8xxx & AP7xxxB) View total power, outlet status/reset, system and product information.
(AMS Series Amplifiers) Power on/off and view power status.
*These features are currently available in the local UI of the OvrC Hub only. We are actively working to get these features into OvrC.
1 x HDMI (for future use)
10/100/1000 Mbps Gigabit RJ45 Ethernet Port
Non-locking Barrel Connector
2 x USB 2.0 (for future use)
5V DC, 2A
20-90% RH (no condensation)
Powder Coated Metal
3.0" x 1.1" x 2.6"
Product: CE, FCC, REACH
Power Supply: CE, FCC, UL
Power Connection Type
Dimensions (W x H x D)
- Can I monitor Zigbee devices on a Control 4 network using OvrC Pro?Yes, with Hub firmware v126.96.36.199 and above, you can monitor Control4 Zigbee and Z-wave devices on OvrC.
- My Internet speed results seems different compared to other tests. What’s going on?We’ve partnered with the leading provider of Internet performance tests, Ookla, to leverage their ISP speed test technology, widely known as Speetest.net. The following support article by Ookla discusses a number of factors that could impact the test results. See article here.
- What are the two USB ports used for?We are not currently using the USB ports, but we included it for future use cases.
- What Internet speeds can be captured?The OVRC-300-PRO can accurately capture ISP download speeds of up to 1 Gbps or 1000 Mbps.
- The product page says it supports a certain standard protocol, but I don’t see that additional info for a product that I know supports this protocol. Why is this?This works for devices that are compliant with the standard protocol specifications. If the manufacturer did not implement the protocol to the standards spec, it won’t show up.
- The product page says it supports a certain manufacturer, but I don’t see any additional information on OvrC. Why is this?We’ve worked on enabling all the known protocols that are implemented in the manufacturer’s products, but there might be legacy protocols we missed based on the model of the device. If you observe any of these, please submit an email to email@example.com.
- Does OvrC Pro work without any other SnapAV products?Technically, yes – but we’ve designed it in a way where once you use OvrC Pro with SnapAV connected products, the features are enhanced both ways. For example, the granular troubleshooting information on the Location Dashboard, such as number of firmware updates, wireless client signal strength, router client table, are all available only when you use SnapAV products. Vice versa, the capability to access the local UI of SnapAV products becomes much more reliable when you have OvrC Pro on site as it uses the Hub’s technology.
- What is the difference between OvrC and OvrC Pro?OvrC allows you to remotely monitor and manage SnapAV connected products, while OvrC Pro extends those capabilities to everything else on the network, including non-SnapAV products, control system processors, LAN performance, and ISP speeds.
- The Web Connect functionality doesn’t seem to work for me on my web browser. What’s wrong?This functionality requires that the pop-up blocker is turned off on your web browser. Please check your web browser settings and try again.
- I’m looking to upgrade an existing site from the OVRC-200-PRO to the OVRC-300-PRO. Any best practices I should be aware of?When you delete the existing Hub at the site, you will lose the associated data and configurations for the Hub. Here are a few things you can do before deleting the existing Hub to make this transition smoother. One, go to the local UI of the existing Hub to download a CSV file of the devices at the location. This will help you capture the device names and the protocols the Hub was accessing on each. Second, go to the Hub’s configurations tab to take note of the specific settings. Third, go to the Hub’s port scan list and take note of the non-default ones that you’ve added. Once you delete the existing Hub and install the new one, use the data captured from the first three steps to configure the new Hub and name the devices at that site.
- What is the default Username and Password of the OvrC Hub’s local UI?The default username and password is ovrc / ovrc.
- Could the OvrC Hub be powered via PoE?No, today the OvrC Hub could only be powered using an external power supply included in the box.
Setup & Installation
This OvrC™ product has a 2-year limited warranty. This warranty includes parts and labor repairs on all hardware components found to be defective in material or workmanship under normal conditions of use. This warranty will not apply to software services, or to products that have been abused, modified or disassembled. Products to be repaired under this warranty must be returned to SnapAV or a designated service center with prior notification and an assigned return authorization number (RA).