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OvrC Pro expands your visibility and access to the entire network of IP devices, all within the same OvrC platform that you already use. With OvrC Pro, you gain access to enhanced troubleshooting capabilities and diagnostic data, making remote support easy and eliminating the need for unnecessary onsite service calls. This allows you to provide world-class service to your clients.
Network Diagnostics
Scan & Monitor Devices
Interoperability
Advanced Remote Access
Platform Security
Product Integrations
How to Get OvrC Pro:
Place this compact hub on your jobsite to get full network visibility without any licenses or fees.
Each Araknis router is embedded with OvrC Pro for free, so you can save space, while still getting advanced remote management features.
In addition to providing powerful automation, Control4 CORE Series, CA and EA Controllers come with built-in OvrC Pro for enhanced troubleshooting.*
Network Diagnostic Utilities
The customer dashboard identifies the total number of monitored devices and those that need an update, have limited connectivity, or are in a critical state.
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Troubleshooting any issues or concerns begins in the Network Health section at the bottom of the page, where current and historical data can be found for:
- LAN latency – indicator for an issue within the local network
- WAN latency – consistency and quality of ISP service
- Download and Upload Speed – Ping IP addresses on the network to see device response times and packet loss on the local network.
Additionally, take advantage of the CRM lite functionality to organize customer data and contact information, a Google Map of the location, and secured vault for linked documentation: designs, spec sheets, bills of materials, etc.
Scan & Monitor Devices
Locate all IP devices on the network and take advantage of easily accessible controls such as reboot and update options. Enable device monitoring for any applicable device to receive notifications regarding changes in its online/offline status. Enter a unique device name for each device, configure the necessary settings - dependent upon its level of OvrC integration – and add any pertinent notes for future reference.
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- Scan VLANS, Ports and Services - Scan the network or across multiple VLANs for available ports and their associated services: HTTP, HTTPS, telnet, SSH, and any other custom-defined combination.
- General Device & SNMP Information - View the device's name, MAC & IP addresses, manufacturer, first and last seen time stamps, uptime, and list of any network interfaces with their respective connection speeds, states, and in/out data statistics.
- Device Monitoring & Alerts - Choose devices to track and get automatic alerts via email or push notification for any changes in their connectivity or online status.
Interoperability
Support for third-party, open-source, and custom integrations provides detailed device information, configuration options, status updates, and controls.
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ONVIF Information – Camera protocol for Partners to access video streams, snapshots, user lists, firmware versions, and soft reboot for select devices. (Capabilities may vary based on manufacturer)
PJLink Information – Standard protocol for operating compliant LAN-capable projectors: Controls include input selection, volume control, and reboot. View status information for errors (lamp error, power, etc.), and check lamp status and hours.
Deep Integrations – Working with third-party brands allows us to offer more device data, controls, and diagnostics, although integration depth varies by device type and manufacturer.
Complete Integration – Our proprietary brands feature simplified configuration and deployment processes, including auto-discovery, network configuration, "Apply To All" settings, automatic programming, and automated notifications.
For example:
- Luma X20 Surveillance Systems
- MoIP 960 AV Distribution
- Wi-Fi Management for Araknis, Access Networks and Pakedge access points
- Luma Insights for Control4
- Control4 account setup and transfer
Advanced Remote Access
Web Connect allows technicians to remotely connect to a device's local user interface (UI) webpage as if they were directly connected to the customer's local network.
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- Uses the existing, secure, authenticated communication via OvrC Pro Agent to OvrC servers.
- Supports HTTPS (port 443), SSH, and telnet connections without needing VPNs, port forward, or complicated setups.
- Enables cloud tools like Ping, Traceroute, and a terminal emulator for telnet and SSH to function as if they're connected locally.
Platform Security
Ensure customer data and privacy are safeguarded by providing authenticated access through a secure connection for instant system management and diagnosis.
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- Multi-factor authentication for OvrC Platform access.
- Individual technician or group-based permissions for customer account management.
- Secure HTTPS tunnel and end-to-end encryption between OvrC Pro devices and servers.
- Secure processes for transferring customer account ownership and privileges.
- Customer-managed access controls for system or surveillance, with options for permanent or temporary restrictions.
Product Integration
Get enhanced diagnostics data and troubleshooting capabilities from an ever-growing list of supported products.
We continuously refine our tools and technology to make OvrC the most powerful platform on the market. See our blog for the latest updates.
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