Let Experts Do The Work For You

Analytics is a powerful tool when it’s set up correctly – but it’s tough to learn a new specialty on the fly. In order to save you extra install time and possible frustration, Visualint offers a free service called Virtual Technician, where our professionals remotely configure these analytics for you.

Virtual Technician Benefits


Our Custom Two-Phase Process

Even if you’ve bought Visualint before, you might not know just how much Virtual Technician can do. Through an inclusive two-phase process, you’ll give us personalized information about your install and customer needs, and then we’ll implement that into a custom-designed analytic configuration.

Minimize Install Time & Troubleshooting

By using our Virtual Technician services, you’re ensuring your customer will get the most out of their equipment—and that you’ll get everything you paid for. No more worrying about extensive troubleshooting or trying to become an analytics savant.

No More Crying Wolf

Virtual Tech setup cuts down on false positives by up to 90%. Thanks to this precise analytic configuration, you or your monitoring partners will always know the best way to respond to an alert.

How does Virtual Technician work?

1. Purchase a product which includes the Virtual Technician service.

You should see Virtual Technician in the title of each product page.

2. Complete the physical install and connect all devices to the network.

Deploy your techs to install your equipment so it’s ready for remote support.

3. Contact support and verify remote accessibility.

Call 877.353.4713 to talk to one of our specialists.

4. Let us know how your devices should be set up.

We’ll need camera IP addresses, DDNS names, analytic zones, customer emails, and other setup details.*

5. Once setup is complete, review the system with your customer.

Be sure to let us know within 30 days if you need any final adjustments.

*Port forwarding may be required for some devices.


Make Sure You Call VT

Once you’ve installed your cameras, don’t forget to call VT. Contact SnapAV Technical Support at 866.424.4489 to set up your Virtual Tech appointment. Or download our Virtual Tech PDF to learn more about the Virtual Technician process.

How does Virtual Technician work?

1. Purchase a product which includes the Virtual Technician service.

You should see Virtual Technician in the title of each product page.

2. Complete the physical install and connect all devices to the network.

Deploy your techs to install your equipment so it’s ready for remote support.

3. Contact support and verify remote accessibility.

Call 877.353.4713 to talk to one of our specialists.

4. Let us know how your devices should be set up.

We’ll need camera IP addresses, DDNS names, analytic zones, customer emails, and other setup details.*

5. Once setup is complete, review the system with your customer.

Be sure to let us know within 30 days if you need any final adjustments.

*Port forwarding may be required for some devices.


Make Sure You Call VT

Once you’ve installed your cameras, don’t forget to call VT. Contact SnapAV Technical Support at 866.424.4489 to set up your Virtual Tech appointment. Or download our Virtual Tech PDF to learn more about the Virtual Technician process.

Free Pre-Install System Design

We also offer a pre-install system design service so you can spec out a jobsite and be sure every camera is placed correctly, even before you walk onto the property.

*Powered by JVSG's CCTV Design Software

How does it work?

Submit Customer Info

Use our web form (login required) to fill out basic information about the property, and upload a floor plan or blueprint of the area your customer wants to monitor.

Email Our Specialists

Send the web form and images to visualintsystemdesign@snapav.com. Within two business days, you’ll get a packet with a mock-up plan, a map showing ideal camera placements, analytic rule recommendations, and a potential SKU list.

Spec Your System

Now you can get detailed, custom recommendations for each jobsite without having to perform additional busy work back at the office.

Receive a custom system design plan today.

Request Your Plan

(login required)

Professional Video Monitoring

For residential and commercial projects that need a higher level of security than a basic burglar system can provide, use professional third party companies. Visualint analytics allow you to get all the benefits of 24/7 video monitoring at a fraction of the cost.

Professional Video Monitoring

For residential and commercial projects that need a higher level of security than a basic burglar system can provide, use professional third party companies. Visualint analytics allow you to get all the benefits of 24/7 video monitoring at a fraction of the cost.


Possible Applications

Security Guard Replacement

These cameras never fall asleep on the job or get distracted by YouTube. They operate 24/7, offer real-time response to events, and can even provide active security measures.

Protecting Outdoor Assets

When you don’t want your client’s tractors to walk off in the middle of the night, Visualint is there. Our partners help your clients keep an eye on anything from a lot full of cars to construction yard supplies.

Proactive Security

For clients who truly want to stop events before they happen, monitoring companies deliver active security features such as audio-talk down and police notifications before a building is breached.

Find A Monitoring Partner

Our custom monitoring program helps our dealers find the best video monitoring company for their next job. Thanks to Visualint’s next-gen analytics and expert Virtual Tech setup, these trusted partners are able to offer your clients the most cost-effective and comprehensive property coverage—because they understand the Visualint difference.